Customer Relations
10 Tips for Impeccable Customer Service and Repeat Customers
This short paper, written by Bill Hogg, covers the basics of Customer Service and offers a quick summary of how to respond to common...
How to Use an Empathy Map to Understand Your Target Market
This video provides a quick presentation on how to use an empathy map to better understand your customer.
(Jeannel King, 2011)
How Smaller Companies Earn Customer Loyalty
The following article is from The Conference Board, Executive Action Series.
(Howard Muson, 2005)
Developing a Financing Strategy for Your Company
Workbooks on Financing are from the MaRS Entrepreneur Workbooks Series (2010).
MaRS Entrepreneur Workbooks Market Strategy Development Series
Filed in: Create a Business Plan, Manuals, Practitioner Resources, Developing your Social Enterprise, Opportunity Identification, Business Planning, Product and Markets, Products and Markets, Customer Relations, Customer Relations, Marketing, Marketing, Strengthening your SkillsIt's All About Them: Branding and Positioning your Social Enterprise to Build Customer Loyalty
Social Enterprises can borrow the best techniques from the corporate world to create loyalty and build relationships with customers.
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