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This short paper, written by Bill Hogg, covers the basics of Customer Service and offers a quick summary of how to respond to common...
This video provides a quick presentation on how to use an empathy map to better understand your customer.
(Jeannel King, 2011)
The following article is from The Conference Board, Executive Action Series.
(Howard Muson, 2005)
Workbooks on Financing are from the MaRS Entrepreneur Workbooks Series (2010).
Social Enterprises can borrow the best techniques from the corporate world to create loyalty and build relationships with customers.
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